1. Who is responsible for processing your data?
The controller responsible for the processing of personal data collected through this website is:
- Data controller: Zahonero Virgili, S.L.
- Registered address: Calle Benelux, 91, Polígono Industrial Campo Alto, 03600 Elda, Alicante, Spain
- Tax Identification Number: B03987120
- Privacy email: administracion@zahonero.com
- Website: www.zahonero.com
2. What personal data do we collect?
Depending on the request, we may collect: name and surname; company or organisation; professional position or department; email address; telephone number; country or region; industry, solution or product of interest; information included in a message or enquiry; and technical/browsing data such as IP address, browser, device, pages visited and cookie preferences. Users should not submit confidential, sensitive or unnecessary personal information through general contact forms.
3. Why do we process personal data?
Responding to enquiries — to receive, manage and respond to requests submitted through website forms, email or other channels.
Managing commercial opportunities — to assess requests relating to products, materials, samples, projects, quotations, technical requirements or possible business relationships.
Website security and analytics — to ensure the correct functioning and security of the website and analyse aggregated use.
4. Legal basis for processing
- Consent: where the user voluntarily submits a form, subscribes to communications or accepts non-essential cookies.
- Pre-contractual measures: where processing is necessary to respond to a quotation, product, sample or project request.
- Performance of a contract: where the data is required to manage an existing commercial relationship.
- Legitimate interests: to respond to professional enquiries, maintain business relationships, ensure website security and protect Zahonero's rights.
5. Data retention
Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected, to comply with legal obligations or to attend possible liabilities. Technical and security records will be retained for the period necessary to ensure website security and investigate incidents. Cookie-related data will be retained for the periods specified in the Cookie Policy.
6. Recipients of personal data
Personal data may be accessed by authorised Zahonero personnel. Where necessary, data may also be disclosed to other Zahonero Group companies (for international or location-specific enquiries), technology and service providers acting as data processors under contract, and public authorities where legally required.
7. International data transfers
Where personal data is transferred outside the European Economic Area, Zahonero applies appropriate safeguards such as Standard Contractual Clauses approved by the European Commission. Users may request further information about the applicable safeguards.
8. Are users required to provide their data?
Fields identified as mandatory must be completed so that Zahonero can process the relevant request. Failure to provide mandatory information may prevent Zahonero from responding. Users must ensure that the information provided is accurate and current. Where a user supplies personal data concerning another person, the user must have the necessary authorisation to do so.
9. User rights
Users may exercise the rights of access, rectification, erasure, restriction, portability and objection, as well as withdraw consent at any time. Requests can be sent to administracion@zahonero.com or to Zahonero Virgili, S.L. — Calle Benelux, 91, Polígono Industrial Campo Alto, 03600 Elda, Alicante, Spain. Users may also lodge a complaint with the Spanish Data Protection Agency.
10. Security
Zahonero applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, misuse or disclosure.
11. Changes to this policy
Zahonero may update this Privacy Policy to reflect legal, technical or operational changes. The latest version will always be available on the website.